Shipping & Delivery

We strive to deliver products purchased from The 99 Store in excellent condition and in the fastest time possible. If this is your first order with The 99 Store , shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 1199* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs.49 will be applicable to all orders under Rs. 1199.If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on The 99 Store Returns Policy. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Return Policy

The 99 Store returns and exchange policy gives you an option to return or exchange items purchased on The 99 Store for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Ezykart credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us. pon successful pickup of the return product at your doorstep, EzyKart will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Tracking your Order

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

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